Refund & Cancellation Policy

Effective for all reservations booked directly with Hotel Abhinav or through its authorised booking partners.

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1. Cancellation Policy

At Hotel Abhinav, we understand that travel plans may change. Our cancellation policy is designed to provide clarity and transparency regarding cancellation charges applicable to confirmed reservations.

The following cancellation charges apply based on the number of days remaining before the scheduled check-in date:

Important: Cancellation charges will be calculated according to the applicable cancellation period and the total booking amount, subject to the terms communicated at the time of reservation.

2. Refund Policy

Hotel Abhinav aims to ensure that all eligible refunds are processed transparently and in accordance with the applicable cancellation terms.

• Eligible refunds: Refunds, if applicable, will be calculated after deducting the cancellation charges and any other non-refundable fees disclosed at the time of booking.
• Cancellation within 15 days: 100% cancellation charges apply; therefore, no refund of the booking amount will ordinarily be payable.
• Cancellation 15–30 days before check-in: 50% cancellation charges apply. The remaining eligible amount may be refunded.
• Cancellation 30 days or more before check-in: 10% cancellation charges apply. The remaining eligible amount may be refunded.
• Refund processing time: Approved refunds will generally be processed within 7–10 business days after cancellation confirmation. The time taken for the amount to appear in the customer's account may vary depending on the bank or payment provider.
• Refund method: Refunds will ordinarily be issued to the original payment method used for the reservation. Alternative arrangements may be considered where necessary and permitted.
• Non-refundable bookings: Reservations specifically marked as non-refundable are subject to the terms disclosed at the time of booking.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, guests should contact the hotel reservation team using the contact details below.

Please provide the following information:

• Guest name
• Booking confirmation number
• Scheduled check-in and check-out dates
• Registered contact number
• Reason for cancellation, if applicable
• Payment details or proof of payment, if requested

A cancellation request will be considered received once it has been acknowledged by the hotel or the authorised booking partner. Guests are advised to retain the cancellation confirmation for their records.

4. No-Show and Early Departure Policy

If a guest fails to check in on the scheduled arrival date without prior cancellation or notification, the reservation may be treated as a no-show. The booking amount may be non-refundable, subject to the reservation terms.

If a guest checks out earlier than the confirmed departure date, any refund for unused nights will be subject to the applicable booking conditions and the hotel's approval.

5. Changes to Reservations

Requests to change check-in dates, check-out dates, room occupancy or meal plans are subject to availability and hotel approval. Any difference in room rates, meal charges or applicable fees may be payable by the guest.

A change request may be treated as a cancellation and a new booking if the original reservation cannot be amended.

6. Exceptional Circumstances

In cases involving unforeseen circumstances, government restrictions, natural disasters or other events beyond the guest's control, Hotel Abhinav will review the situation in accordance with the booking terms and applicable law.

Any refund, credit or rescheduling option will depend on the circumstances, availability and the terms of the reservation.

7. Bookings Made Through Third-Party Platforms

For reservations made through online travel agencies, tour operators or other third-party booking platforms, cancellation and refund requests may need to be submitted directly to the original booking provider.

The terms displayed by the booking platform at the time of reservation may apply.

8. Contact for Cancellation and Refund Assistance

For assistance with cancellations, refund eligibility or booking modifications, please contact our reservation team:

9. Policy Updates

Hotel Abhinav reserves the right to update this policy when necessary. The policy and booking terms applicable to a reservation will be those communicated to the guest at the time of booking, subject to applicable law.

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