Privacy Policy

Hotel Abhinav respects the privacy of its guests and visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact our reservation team, or make a hotel booking.

By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

Hotel Abhinav may collect the following information when you enquire about a room, make a reservation, check in, or use our services:

• Personal Information: Full name, phone number, email address, residential address, and other contact details.
• Booking Information: Check-in and check-out dates, room preferences, number of guests, meal plans, special requests, and booking confirmation details.
• Payment Information: Payment transaction references, payment status, and billing details required to process your reservation. Card details and other sensitive payment information are handled by the relevant payment provider where applicable.
• Identification Information: Government-issued identification details or documents when required for guest verification, hotel check-in, or compliance with applicable laws.
• Technical Information: Information such as IP address, browser type, device information, and website usage data, where collected through our website or related technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To manage room reservations and booking enquiries.
• To confirm bookings and communicate reservation details.
• To process payments, refunds, cancellations, and invoices.
• To provide customer support and respond to questions or complaints.
• To manage check-in, check-out, and guest preferences.
• To comply with applicable legal, regulatory, accounting, and reporting requirements.
• To improve our website, hospitality services, and guest experience.
• To send promotional offers or hotel updates where permitted by applicable law and, where required, with your consent.
• To detect, prevent, and investigate fraudulent transactions, misuse, or security incidents.

3. Sharing of Personal Information

Hotel Abhinav does not sell guests' personal information as part of its ordinary business practices.

We may share relevant information with trusted third parties when necessary, including:

• Payment Service Providers: To process payments, refunds, and transaction verification.
• Booking Platforms and Travel Partners: To manage reservations made through authorised booking channels.
• Service Providers: To support website hosting, booking management, customer communications, and other hotel operations.
• Government and Legal Authorities: Where disclosure is required by applicable law, a lawful request, or a valid legal obligation.
• Security and Fraud Prevention Providers: Where reasonably necessary to protect guests, the hotel, and its services.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

4. Payment Security

Hotel Abhinav takes reasonable steps to protect payment-related information. Payments may be processed through third-party payment providers, whose systems and privacy practices may be governed by their own terms and policies.

Guests should avoid sharing passwords, PINs, one-time passwords (OTPs), or complete payment card details through unsecured communication channels.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to authorised personnel and service providers who need it for legitimate business purposes.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Guests should exercise appropriate care when sharing personal information online.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, manage reservations, resolve disputes, maintain business records, and comply with applicable legal requirements.

When information is no longer required, we take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations.

7. Cookies and Website Technologies

If our website uses cookies or similar technologies, these may be used to maintain website functionality, remember preferences, understand website traffic, and improve user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, consent will be obtained for cookies or tracking technologies in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for activities based on consent, where applicable.
• Opt out of promotional communications.
• Raise a privacy concern or submit a complaint regarding the handling of your information.

To exercise these rights, please contact our reservation team using the contact details below. We may need to verify your identity before processing a request.

9. Third-Party Websites

Our website or booking communications may contain links to third-party websites, including booking platforms and payment services. Hotel Abhinav is not responsible for the privacy practices or content of independent third-party websites.

We recommend reviewing the relevant privacy policy before sharing personal information with those services.

10. Children's Privacy

Hotel Abhinav does not knowingly collect children's personal information for independent online use beyond what is necessary for a lawful hotel reservation, guest registration, safety, or compliance with applicable requirements.

Where children's information is required for a booking or stay, it should be provided by a parent, guardian, or other authorised adult, as applicable.

11. Changes to This Privacy Policy

Hotel Abhinav may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Any updated version will be published on our website with a revised effective date where appropriate. We encourage visitors and guests to review this page periodically.

12. Contact Us

For questions, concerns, access requests, or complaints relating to this Privacy Policy, please contact:

Please include sufficient details about your enquiry so our team can identify the relevant booking or privacy request.

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